Keep your first 100 customers by hand with a free Claude Code retention skill: first result, weekly check, support templates and an honest cancel flow

Early founders lose customers who sign up but never get value, and reach for automation or churn dashboards before they have enough customers for rates to mean anything.

Install the retention skill from the Solo Founder Skills repository in Claude Code and ask about churn, onboarding, feedback or a cancellation. The skill then guides the founder through five steps: 1. Define the customer's first result (for example the first invoice sent). Under about 20 customers, onboard each one personally; after that, a short welcome email series that stops once the first result is reached (immediately, day 1, day 3, and a personal note on day 7). 2. Talk to every customer while under about 50, using three questions, look for the problem behind feature requests, tell customers by name when their request ships, and build only what three or more paying customers need. 3. Run a weekly check of about 15 minutes: who has not used the product in 7 days, support threads older than 48 hours, failed payments, and who cancelled. 4. Keep support simple: one address that reaches the founder, a help page with the 5 to 10 most common answers, short reply templates, and a monthly tagging of questions. 5. Cancellation: one question with fixed reasons, one matching alternative (cheaper plan, pause or a call), an easy cancel button, and data kept at least 90 days. The skill ends with a fixed output: first result, weekly contacts, feedback themes, top support questions and cancellation reasons.

Not reported. The skill is a set of instructions; the repository gives no usage figures or customer results for it.

Advice packaged as a skill, with no results, case studies or tests. Much of it is manual founder work with Claude acting as a guide and checklist, not an automation. The thresholds (20, 50, 100 customers, 48 hours) are the author's rules of thumb. A different skill from the same repository (idea validation) is already listed; this record covers only the retention skill. The file was last revised on 2026-10-16; the original publication date is not stated.

Claude Code, and a product with at least a few paying customers.

The repository holds 21 skills; this one points to the email and beautify skills for some steps but works on its own.

• GitHub, whawkinsiv/solo-founder-skills ↗ Code repository, publication date unknown

Source published: unknown. Last reviewed here: November 2, 2026. Spot a mistake? Tell us.